Is failing to inform a client about a problem with their alarm system punishable by fines?

• A. No
• B. Yes
• C. Only if the client complains
• D. Only if the device is installed improperly

Answer: (B)

Not informing a client about a problem with their alarm system is a violation of the obligation to disclose material issues to the customer. Regulatory bodies require licensees to notify clients promptly about known faults or service problems that could affect system performance or safety. If you’re aware of a malfunction—such as a faulty sensor, tamper condition, or ongoing outage—you must communicate that to the client, typically in writing or through approved channels. Penalties can include fines even if the client doesn’t complain or if the device was installed properly. The consequence comes from failing to meet the disclosure requirement, not from the absence of a complaint or the installation quality. Keeping records of what was disclosed and when helps show compliance.