The deposit refund deadline is counted from when?

• A. When the contract is signed
• B. When the cancellation is received
• C. When the cancellation is processed
• D. When the client requests a refund

Answer: (B)

The timing of a deposit refund hinges on when the cancellation notice is officially received by the company. That moment marks the start of the refund deadline because it’s the point at which the company has formal notice to act, ensuring a clear and auditable starting point for refunds. Signing the contract happened earlier and doesn’t determine when refunds are due after cancellation is requested. Processing the cancellation can involve internal steps and delays, but the clock should begin only when receipt occurs to keep the schedule fair and unambiguous. A client requesting a refund is the action that initiates the process, but the actual deadline starts at receipt of the cancellation notice by the company.