What is enhanced call verification in alarm monitoring?

• A. A single call to verify service status
• B. A process using two or more calls, live audio, cross zoning, and other means to verify if an emergency exists
• C. A routine monthly test call
• D. A backup call to property owner only

Answer: (B)

Enhanced call verification is the process of confirming a potential alarm emergency by using multiple verification methods rather than relying on a single contact. It involves two or more verification attempts, such as contacting different numbers or people, and may include listening to live audio from the site to assess activity and checking for corroborating signs across multiple zones (cross zoning). Additional data sources may be used as well. This multi-step approach helps ensure a real emergency is present, reducing false dispatches while maintaining safety.