Which statement best defines an alarm agent?

• A. A customer who purchases alarm equipment.
• B. A person employed by an alarm company operator whose duties include selling on premises, installing, maintaining, or responding to an alarm system, or a supervisor of such personnel.
• C. A supervisor who handles administrative tasks.
• D. A technician who only tests existing alarms.

Answer: (B)

An alarm agent is someone employed by an alarm company operator who carries out the actual alarm business activities—selling on premises, installing, maintaining, or responding to an alarm system—or who supervises people doing those tasks. This broad definition captures the work done for the operator in delivering alarm services, not just customers or internal administrative roles. The option describing a customer isn’t an alarm agent because a customer isn’t an employee of the operator. The option about a supervisor who only handles administrative tasks isn’t the match because the role must involve duties related to the alarm system or supervision of those who perform them. The option about a technician who only tests existing alarms is too narrow; while testing can be part of maintenance, the official definition centers on performing the core activities of selling, installing, maintaining, or responding to alarms, or supervising others who do. Therefore, the statement that best defines an alarm agent is the one describing an employee of the alarm company operator who performs those activities or supervises personnel who do.